‘Groundbreaking’ new program aims to cut ER waits and ambulance expenses in Knox County

in Health & Wellness/News

KNOXVILLE, Tenn. — Knox County’s ambulance service will soon begin offering in-home telemedicine consultations for patients who call 911 with the goal of reducing non-emergency patients in crowded emergency rooms and the costly bills that accompany ER visits.

Currently, American Medical Response can only bring patients who call 911 to local emergency rooms. Under the new program, a licensed physician can consult with patients over a video call—and recommend alternatives to going to the emergency room, if appropriate. In some cases, AMR can bring patients directly to urgent care clinics.

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