Knoxville call center getting flood of COVID-19 related calls

in People

KNOXVILLE, Tenn. (WVLT) — Since March, the phones at the Knoxville Center for Service Innovation have been ringing off the hook.

Director Russ Jensen said they’re getting double the amount of 211 calls for medical help and resources.

“80% of those that come in are COVID related, so either I need to get tested or I’m sick or need to I be quarantined. A quarantined family needs food delivered, those are some of the challenges we faced on the front end,” said Jensen.

Jensen said many have also been making calls to 311, reporting social distancing concerns.

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